Contact

We're happy to help with anything — order status, product questions, returns or care advice.

Before you write

• Order status: tracking is emailed as soon as your parcel leaves our warehouse. Please check your spam folder first.
• Returns: every order is covered by our 100-day risk-free guarantee. Tell us your order number and we'll arrange it.
• Shipping: standard worldwide shipping is free on every order.
• Knife care: hand wash, dry straight away, and cut on wood or plastic — never glass or stone.

Response time

We reply to every message within one business day. If you include your order number we can usually resolve things in a single reply.